Support
We're here to help you get the most out of Pleana.
The fastest way to reach us is by email. We read every message and aim to reply as soon as we can. When you write in, it helps to include the email address on your account and a short description of what you were trying to do.
General support: [email protected]
Account access
If you can't sign in, first check that you are using the same sign-in method you registered with (email and password, or Google, Microsoft or Apple). If you use a password and have forgotten it, use the “Forgot password” link on the sign-in page to reset it. If you still can't get in, email us and we'll help.
Connecting a calendar
Connecting a Google or Microsoft calendar is optional and separate from signing in. You can connect or disconnect a calendar from within the app at any time. Pleana accesses calendars read-only — it displays your events but never changes them. If a calendar isn't syncing, try disconnecting and reconnecting it; if the problem persists, email support with the provider (Google or Microsoft) and roughly when it stopped working.
Privacy and data requests
For privacy questions, or to request access to or deletion of your personal data, email [email protected]. You can read the full details in our Privacy Policy.
Subscriptions and billing
Pleana does not currently offer paid subscriptions or process payments, so there is nothing to bill or cancel. If this changes in the future, billing help will be available here.
Deleting your account
You can delete your account and data at any time from Settings → Delete account in the app. For a full explanation of what is removed and how, see our account deletion page.